CHRISTMAS 2016 DELIVERY & RETURNS INFORMATION
 

Get ahead for Christmas....You may order Christmas Gifts as early as you wish.  


We are happy to exchange, credit or refund Christmas gifts up to 25th January 2017.


The recipient of the gift may arrange their own exchange or have the vouchers issued in their own name.

We do require the name and address of the original purchaser in order to accept gift exchanges
or the issue of vouchers to the gift's recipient.

Presents may be returned for exchange or vouchers issued to the same value to be used against
any purchase on our site (valid 12 months).


Refunds are issued only to the original purchaser.


All our other standard terms and conditions apply, and in particular,

Items returned for credit or exchange must be unworn and be returned complete with all tags.

Please ensure you retain a proof of posting and that your goods reach us by 25th January.

 



LAST ORDER DAY FOR CHRISTMAS DELIVERY IN UK - Standard Delivery

Tuesday 20th D
ecember 2016


We highly recommend selecting Next Working Day Delivery for orders placed after 20th December.  If you really have left matters to the last minute, telephone us and ask what we can do - we're here to help, but we can't promise miracles!

If you have any concerns or queries regarding Christmas deliveries, please call us on 020 3371 7716.

Orders placed on Thursday 22nd & Friday 23rd December will be dispatched as quickly as possible, but may not delivered before Christmas (even choosing Next Working Day Delivery).  If you require delivery between 28th & 31st December, please telephone us to ascertain availability.

Delivery schedules return to normal on Wednesday 4th January 2016.




UK & INTERNATIONAL LAST ORDER DATES:

 

UK, Isle of Man & Channel Islands

 

 

 Delivery Service

 Last Order Date for Christmas Delivery

 Notes

 Next Working Day

 21st December 2016 before 2pm

 Guaranteed Next Day by 1pm**

 Standard

 20th December 2016

 Not a guaranteed service

 Standard Free Delivery

 20th December 2016

 Not a guaranteed service

 

Please note:  Items ordered must be showing "In Stock" or "Low Stock"

If your chosen items are showing "Out of Stock" or "Delivery X-X Daysplease telephone us
to get up-to-date information on availability for Christmas.

 

 

EU & Europe
 

Recommended last order date 13th December 2015 for delivery via Royal Mail International Tracked.



USA & Canada

Recommended last order date 13th December 2015 for delivery via Royal Mail International Tracked.

 


Australia, New Zealand, Asia & Japan

Recommended last order date 8th December 2015 for delivery via Royal Mail International Tracked and/or Signed For.

 


** Delivery Guarantees are limited to those given by Royal Mail for the Special Delivery by 1pm Service.  These can be suspended due to adverse weather.  Applies to UK including Northern Ireland, Jersey & Guernsey.

The following postcodes are not covered by the Next Day delivery guarantee.

GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
KW16-17 Orkney
PA61 Colonsay
PA62-75 Mull
PA78 Coll
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Cann
ZE2-3 Shetlands