Christmas Delivery Information

CHRISTMAS 2020

DELIVERY & RETURNS INFORMATION
FOR BUYERS & RECIPIENTS OF GIFTS

 

All purchases made between 1st November & 31st December 2020  

 may be exchanged for replacement items or credit vouchers up to 31st January 2021.

Returns for refund must be completed within 120 days of the order date.
 


The recipient of the gift may arrange their own exchange or have credit vouchers issued in their own name.

We do require the name and address of the original purchaser in order to accept gift exchanges
or the issue of vouchers to the gift's recipient.

Presents may be returned for exchange or vouchers issued to the same value to be used against
any purchase on our site (valid 12 months).


Refunds are issued only to the original purchaser.


All our other standard terms and conditions apply, and in particular,

Items returned for refund, credit or exchange must be unworn and be returned with all tags still attached.

Please ensure you retain a proof of posting and that your goods reach us by 31st January 2021.



LAST ORDER DAY FOR CHRISTMAS DELIVERY IN UK - Standard Delivery

Wednesday 16th D
ecember 2020*


We highly recommend selecting Expedited Delivery for orders placed after 16th December.


LAST MINUTE ORDERS FOR CHRISTMAS & NEW YEAR

If you really have left matters to the last minute, telephone us or use the chat box below and ask what we can do - we're here to help, but we can't promise miracles! 

Bad weather and the seasonal pressure on delivery services should be considered for time sensitive purchases.

Orders placed from 19th to 24th December will be dispatched as quickly as possible, but may not be delivered before Christmas (even choosing Expedited Delivery). 

If you require delivery between 29th December & 31st January, please telephone us to ascertain availability.

Delivery schedules return to normal on Monday 4th January 2021.

 

*Please note  If you are ordering on the last day, items ordered must be showing "In Stock" or "Low Stock"

If your chosen items are showing "Out of Stock" or "Delivery X-X Days" please telephone us to get up-to-date information on availability for Christmas, as we may still be able to deliver.

 

INTERNATIONAL LAST ORDER DATES:

 

EU & Europe

Recommended last order date 11th December 2020 for delivery via Royal Mail International Tracked.

Fedex Express Delivery:  Please order by 16th December 2020.


USA & Canada

Recommended last order date 11th December 2020 for delivery via Royal Mail International Tracked.

Fedex Express Delivery:  Please order by 16th December 2020.

 


Australia, New Zealand, Asia & Japan

Recommended last order date 11th December 2020 for delivery via Royal Mail International Tracked.

Fedex Express Delivery:  Please order by 16th December 2020.

 



** Delivery Guarantees are limited to those given by Royal Mail for the Special Delivery by 1pm Service.  These can be suspended due to adverse weather.  Applies to UK including Northern Ireland, Jersey & Guernsey.

The following postcodes are not covered by the Next Day delivery guarantee.

GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
KW16-17 Orkney
PA61 Colonsay
PA62-75 Mull
PA78 Coll
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Cann
ZE2-3 Shetlands