Christmas Delivery Information




All purchases made between 1st November & 31st December 2019  

 may be exchanged, credited or refunded up to 31st January 2020.

The recipient of the gift may arrange their own exchange or have the vouchers issued in their own name.

We do require the name and address of the original purchaser in order to accept gift exchanges
or the issue of vouchers to the gift's recipient.

Presents may be returned for exchange or vouchers issued to the same value to be used against
any purchase on our site (valid 12 months).

Refunds are issued only to the original purchaser.

All our other standard terms and conditions apply, and in particular,

Items returned for refund, credit or exchange must be unworn and be returned with all tags still attached.

Please ensure you retain a proof of posting and that your goods reach us by 31st January 2018.



Tuesday 18th D
ecember 2019*

We highly recommend selecting Next Working Day Delivery for orders placed after 18th December.  If you really have left matters to the last minute, telephone us and ask what we can do - we're here to help, but we can't promise miracles!  Bad weather and the seasonal pressure on delivery services should be considered for time sensitive purchases.

If you have any concerns or queries regarding Christmas deliveries, please call us on 020 3371 7716.

Orders placed from 20th to 24th December will be dispatched as quickly as possible, but may not be delivered before Christmas (even choosing Next Working Day Delivery).  If you require delivery between 27th December & 4th January, please telephone us to ascertain availability.

Delivery schedules return to normal on Monday 6th January 2020.


*Please note  If you are ordering on the last day, items ordered must be showing "In Stock" or "Low Stock"

If your chosen items are showing "Out of Stock" or "Delivery X-X Days" please telephone us to get up-to-date information on availability for Christmas, as we may still be able to deliver.




EU & Europe

Recommended last order date 12th December 2019 for delivery via Royal Mail International Tracked.

Fedex Express Delivery:  Please order by 18th December 2019.

USA & Canada

Recommended last order date 11th December 2019 for delivery via Royal Mail International Tracked.

Fedex Express Delivery:  Please order by 18th December 2019


Australia, New Zealand, Asia & Japan

Recommended last order date 10th December 2019 for delivery via Royal Mail International Tracked and/or Signed For.

Fedex Express Delivery:  Please order by 18th December 2019


** Delivery Guarantees are limited to those given by Royal Mail for the Special Delivery by 1pm Service.  These can be suspended due to adverse weather.  Applies to UK including Northern Ireland, Jersey & Guernsey.

The following postcodes are not covered by the Next Day delivery guarantee.

GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
KW16-17 Orkney
PA61 Colonsay
PA62-75 Mull
PA78 Coll
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Cann
ZE2-3 Shetlands