Christmas Delivery Information
DELIVERY & RETURNS INFORMATION
FOR BUYERS & RECIPIENTS OF GIFTS
All purchases made between 1st November & 31st December 2021
may be exchanged for replacement items or credit vouchers up to 31st January 2022.
Returns for refund must be completed within 120 days of the order date.
The recipient of the gift may arrange their own exchange or have credit vouchers issued in their own name.
We do require the name and address of the original purchaser in order to accept gift exchanges
or the issue of vouchers to the gift's recipient.
Presents may be returned for exchange or vouchers issued to the same value to be used against
any purchase on our site (valid 12 months).
Refunds are issued only to the original purchaser.
All our other standard terms and conditions apply, and in particular,
Items returned for refund, credit or exchange must be unworn and be returned with all tags still attached.
Please ensure you retain a proof of posting and that your goods reach us by 31st January 2022.
LAST ORDER DAY FOR CHRISTMAS DELIVERY IN UK - Standard Delivery
Sunday 19th December 2021
LAST MINUTE ORDERS FOR CHRISTMAS & NEW YEAR
If you really have left matters to the last minute, please telephone us on 020 3371 7716 or use the chat box below and ask what we can do - we're here to help, but we can't promise miracles!
Bad weather and the seasonal pressure on delivery services should be considered for time sensitive purchases.
Orders placed from 20th to 22nd December will be dispatched as quickly as possible, but may not be delivered before Christmas (even choosing Expedited Delivery).
Our final pre-Christmas shipments will leave on 22nd December and our warehouse will then close until 4th January 2022.
Delivery schedules return to normal from Tuesday 4th January 2022.
INTERNATIONAL LAST ORDER DATES:
For Postal Deliveries, we suggest ordering by the end of November.
Official Posting Dates are later, but based on current service levels, please allow as much time as possible, especially to the EU.
For Courier Deliveries, we suggest ordering by 12th December to ensure timely delivery
** Delivery Guarantees are limited to those given by Royal Mail for the Special Delivery by 1pm Service. These can be suspended due to adverse weather. Applies to UK including Northern Ireland, Jersey & Guernsey.
The following postcodes are not covered by the Next Day delivery guarantee.
GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
PH42 Eigg & Kuck
PH43-44 Rhum & Cann