The vast majority of the available products on our website are in stock and ready for despatch, and are marked on the product pages and in the shopping basket as "In Stock"
or "Low Stock"
Items which are temporarily out of stock, but are expected within a week are marked
on the product pages and in the shopping basket "Shipping in 5-7 Days".
These are generally shipped within 7 working days. If there is an anticipated delay in completing your order of more than 7 days, we will inform you as soon as possible. You will have the option to change or cancel your order if you would rather not wait.
Our website will initially show you delivery options relevant to your current location. Once you confirm the delivery location, these options may change. For example, if you are ordering from the USA for delivery in the UK, only the prices and options relevant to UK deliveries will be shown (and vice versa).
United Kingdom, Isle of Man, Channel Islands
You have a choice of delivery options:
Standard Delivery- FREE DELIVERY OVER £100 or £4.95 per order + FREE RETURNS
Items in stock are delivered in 3 to 5 working days, and delivered via Royal Mail. This not a guaranteed service and most orders do not require a signature. You may designate a safe place or neighbour in case you are out, but this is subject to your local postman's discretion. If the item is too large to fit through a postbox, and there is no safe place, the parcel will go to your local Royal Mail delivery office. You may collect it from there or ask for re-delivery to your address.
Expedited Delivery - From £7.95 per order + FREE RETURNS
Delivery in 1 to 3 working days, subject to availability and delivery location. Delivery options are either Next Working Day Courier by 4pm OR Royal Mail Special Delivery for next day delivery by 1pm. Some geographical exclusions apply, in which case we may upgrade your service at no extra cost to you. Please note: The order cut-off time is 1pm. Orders received after 1pm will be processed the following day. Orders received by 1pm Friday will be delivered on Monday, orders received after 1pm Friday or any time on Saturday or Sunday will be delivered on Tuesday.
If you need to return an item to us, please do so within 28 days of receipt. We try to make the returns process as simple for you as possible. Go to our Returns Page for more details.
Other Delivery Options
Special Delivery before 9am, Delivery on a specific date, Saturday Delivery etc., can be arranged by calling our customer service team.
Please call 020 3371 7716.
Please note: Next Day Delivery is limited to items in stock, and subject to the courier's/Royal Mail's published service schedule. Please scroll down for details of postcodes excluded from the Next Day Guarantee. In case of severe weather disruption, Royal Mail may withdraw the service guarantee, in which case no refund of carriage charges is available for orders delivered late. As we approach Christmas, please be mindful that this is a period of extreme stress for the courier companies and delivery schedules may not run entirely smoothly! Please order as early as possible.
EU, Europe, USA & Rest of the World
All orders shipped OUTSIDE the United Kingdom are shipped NET OF TAX (saving 20% on the UK price).
EU: PLEASE NOTE CHANGES FROM 1ST JANUARY 2021 (BREXIT)
As we have deducted UK VAT from your order, you must pay your local VAT before delivery. You will be contacted by the carrier/Post Office to arrange payment. There may also be a processing fee to pay.
Please click here for more information on EU VAT & Duty
Dispatched via Tracked & Signed For Airmail - from £12 per order. Courier delivery option available.
USA: Most order values fall below personal postal import thresholds for the USA, so no duty is payable, but please be aware that you may be liable for any local taxes or duties that may be raised by US Customs authorities.
Shipping costs from £12 per order - exact cost will be shown in your shopping basket. Courier delivery is also available.
OTHER COUNTRIES: Including Canada and Australia - You are liable for any local taxes or duties that may be raised by your local Customs authorities. Normally you will have to pay duties and taxes locally before the goods are released to you.
Dispatched via Tracked & Signed For Airmail - from £12 per order.
Items in stock are dispatched within 48 hours, and delivered via the postal system. Orders are sent International Tracked. Delivery time to the EU is approximately 4 days, but this is not a guaranteed service. Delivery time to the USA and the rest of Europe is 10 to 14 days on average, but may be delayed due to security checks. This is outside our control.