We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and the General Data Protection Regulations 2018 (GDPR).
We collect information about you for two reasons: firstly, to provide you with information where you have given your consent (e.g. signing up for offers, newsletters and marketing), and secondly, in order to process your order or to deal with a query you have asked us to answer.
After your order has been processed, we will not e-mail you in the future unless you have given us your consent to do so.
If you would like to be contacted with occasional newsletters, special offers and a request to leave a review, please tick the consent box when you order or register on the site. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.
You have the right to request that your data be deleted.
We do not store credit card details.
During the on-line checkout procedure, we have no access to your credit or debit card numbers. In the case of telephone orders, any paper records of credit or debit card numbers are safely destroyed immediately after electronic verification.
The personal information that we hold is held securely on servers in the UK in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Examples of how we use your data
Order Processing: We use your name, address, email and telephone number in order to process your order. This includes passing this information to carriers such as Royal Mail & Federal Express to generate shipping labels for the parcels.
Marketing: Where you have given consent, we use your name, address and email address to send you marketing information. This may include transferring this information to email service companies such as Mailchimp.
Reviews and Social Media: Reviews posted on our website are identified by First Name only. If you "share" your purchase via Facebook or other social media platform during the checkout procedure, we have no access or control over your personal settings.
If you have any questions/comments about privacy, you should contact us.